Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://hectortphyn.wikijournalist.com/153003/omnichannel_cloud_contact_centers_redefining_seamless_customer_engagement